The national Health Department on Friday launched the COVID-19 Vaccination Certificate portal.
1. Why does my COVID-19 Vaccination Certificate have an expiry date?
The COVID-19 Vaccination Certificate available from 8 October 2021 does not include an expiry date.
2. Why are there new versions of the COVID-19 Vaccination Certificate?
Additional features such as a scannable QR code and digital (cryptographic) signatures will be gradually phased
in. The Department of Health will advise on the availability of newer versions of the COVID-19 Vaccination
Certificate as they become available.
3. When will the new versions of the COVID-19 Vaccination Certificate become available?
The next version of the Digital COVID-19 Vaccination Certificate will be ready towards the end of October 2021.
The COVID-19 Vaccine Passport linked to a mobile application will be ready towards the end of November 2021
4. The COVID-19 Vaccination Certificate website asks for an ID or passport number. Are foreign
passports, asylum-seeking and refugee numbers accepted?
Yes, provided that it is the same number from the ID document you used when you registered on the EVDS
portal and what was used at the vaccination site.
5. What should I do if I lost the EVDS vaccination code that was sent via SMS?
You can phone the COVID-19 Public Hotline at 0800 029 999. The agent will be able to provide you with the
vaccination code or resend you the SMS with the required code.
6. I did not receive my COVID-19 vaccination code via SMS. Why did this happen?
There are three possible reasons:
• The SMS did not reach you due to mobile network issues at the time.
• Your mobile number is not correct on EVDS.
• Your vaccination record was not captured on the EVDS at the time of vaccination.
You can verify this by calling the COVID-19 Public Hotline at 0800 029 999. If the agent cannot confirm your
vaccination record on the EVDS, you should contact the site where you were vaccinated to capture your record
on the system.
7. Can I use the COVID-19 Vaccination Certificate for international travel?
Most countries should accept the digital COVID-19 Vaccination Certificate. However, it depends on the policy
of the country you are visiting and verification requirements. You should present this certificate along with your
passport. Your RSA ID number is printed in your South African Passport to allow for verification of the ID
8. My personal details are not correct on the COVID-19 Vaccination Certificate
It is your responsibility or the person registering you on your behalf to ensure that your information is captured
correctly when registering for vaccination. This information should be verified and can further be corrected at
the vaccination site before the vaccine is administered.
You can call the COVID-19 Public Hotline at 0800 029 999 where an agent will be able to correct your details
or send an email with the details to be changed to firstname.lastname@example.org. One of the agents will contact
9. The QR code on the COVID-19 Vaccination Certificate does not work?
The content of the QR code on the current version of the COVID-19 Vaccination Certificate is not human
readable. The QR code on the next version of the certificate can be scanned by travel authorities and third
parties to verify the validity and authenticity of the COVID-19 Vaccination Certificate
10. What is Jansen and Comirnaty?
The name of the vaccine, and not the manufacturer, is published on the COVID-19 Vaccination Certificate.
Johnson and Johnson is the manufacturer of the Janssen vaccine. Pfizer is the manufacturer of the Comirnaty vaccine.