Garmin falls victim to cyberattack, begins recovery

Cape Town – Technology company Garmin Ltd announced it is starting to recover from a cyberattack that encrypted some of its systems on July 23.

“As a result, many of our online services were interrupted including website functions, customer support, customer facing applications, and company communications. We immediately began to assess the nature of the attack and started remediation,” said Garmin in a statement.

However, some of its online tools are now being provided in a “limited” state, according to its online dashboard.

Garmin Connect, ConnectIQ, Challenges & Connections, Garmin Coach and Wellness Sync are just a few of the tools that are ’limited’ and are experiencing minor problems.

Garmin insisted that although some tools are not working optimally, it has no indication that customer data, including payment information from Garmin Pay™, was accessed, lost or stolen. The company added that the functionality of Garmin products was not affected, other than the ability to access online services.

“Affected systems are being restored and we expect to return to normal operation over the next few days. We do not expect any material impact to our operations or financial results because of this outage. As our affected systems are restored, we expect some delays as the backlog of information is being processed.”

“We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.”